Friday, May 31, 2013

What is a DMP and why is everyone going crazy about it ?

Data Management Platforms or the DMPs, as they are commonly called are the latest buzzwords in the field of advertising technology. They  are being discussed at every technology event among advertisers and publishers with similar curiosity. So what are these DMPs and what all are they capable of? Read on.

A data management platform is a platform service based on the SaaS model which is licensed to organizations. A DMP centralizes the advertising data from various digital touch points that a client might have, combines that data into a common repository, and then creates buckets of data which show a similar behavior. The advertising campaigns can then be targeted to these specialized buckets which eventually result in much improved campaign performances.

An advertiser runs its campaigns on various mediums - both online and offline. From the online medium, campaigns could be running on different platforms,services and inventory types.Campaigns could be running on video, Search, Social, Mobile and Display inventories by different vendors and they could be targeted to multiple products from the same advertiser.

Campaign data from various online mediums can be combined to club users who show particular behaviors, and various permutations of the same can be achieved. For example, some of the interesting use cases for a car manufacturer are - People who visit their website, People who have liked their products on social media networks, people who show interest in the product category, people who are interested in competitors products, people who have shown their like or dislike across multiple mediums,  and people who have demonstrated a strong interest in any particular product by committing an action like ordering a test ride for a car. So the possibilities are endless and depends on the campaign's objectives to decide on what kind of users they want to target.

How a DMP achieves this is by letting the advertiser place its tag, on the websites from where they want to collect data, and when a user visits those pages, a cookie is generated for the user. This cookie is unique and user's activity can now be tracked across the internet. This way if a user has shown interest in any particular product of an advertiser across a channel, say brand's website, this user can then be shown an ad when he visits Facebook or Youtube through the use of an ad server with targeting capabilities on these mediums.

These days DMPs have also come up with the abilities to tie an advertiser's online campaign data with offline campaign data as well as with sales CRM. Many vendors are working towards achieving this functionality ahead of others and some have found success as well. Major notable vendors in the field of DMPs are Lotame,Adobe and Turn. A DMP is also known as Audience Manager as the buckets of users created in the system are called Audiences.

Thursday, May 30, 2013

Facebook has started verifying pages and profiles

Facebook has started verifying the pages and profiles now for the people and businesses. A verified status will be given to the account with this is highlighted with a blue tick mark next to the name on the profile.

Verification of accounts is something which twitter has been doing since the start and is one of the reasons for higher twitter use among celebrities when they want to connect with their fans and followers. Allowing this feature is a move to bring in the celebrities and other high profile people to Facebook and hence allowing the fans to follow them here.

Twitter has traditionally been a platform of choice for people who have loads of followers interested in what they are saying. This feature has been rolled out globally and celebs everywhere have started getting their pages a verified status. From Mark Zuckerberg to our very own Amitabh Bachchan have their pages verified. The blue tick mark is also visible when these people are searched through the search box on Facebook.

Facebook has not reveled their methodology on how the verification process is being conducted. Twitter also has never  revealed its verification methodology ever. If you have a large number of followers, you also can get your  account a verified status.

Wednesday, May 29, 2013

Advanced feature set for Enterprise Social Media Management Softwares

I wrote about what Enterprise social media management softwares are and about the basic services they provide. In this article I will talk about the advanced features on which vendors these days are differentiating themselves.

The ESMMS market is still not fully developed and there is a lot of scope for innovation. Both big and small players are competing in this category with varying feature sets. One thing that is very clear at the stage of market right now is that there is no clear leader in this space but 3-4 very strong contenders for the same.

The clients are waking up to the fact that having a social media strategy in place is a key to realize their business goals and so have started investing seriously into the ESMMS packages.

The vendors in the markets have started building the advanced features in order to differentiate themselves from the crowd and hence arrive at a unique selling proposition.

Some of these features which these vendors are looking at are -

  • Automating the responds/replies to posts and comments
  • Delegation of tasks across various team members spread across different locations
  • Access controls for the team members 
  • Compliance with company standards and legal compliance to avoid disasters
  • Synchronization with client's other marketing softwares  - Email databases, web analytics software, Sales CRMs
  • Sentiment analysis based on keywords
No vendor in the market currently has a solution that serves every client's need and hence a lot of scope for innovation in this industry is still left. Apart from these advanced product features, vendors also provide a host of services to the clients which range from the set-up and on-boarding to digital media strategy consulting.

Tuesday, May 28, 2013

Enterprise Social Media Management Softwares


Enterprise social media management Software (ESMMS) are product packages which help the big enterprises to manage their social media presence across channels and geographies. What this essentially means is that big enterprises can control their social media activities across different channels like Facebook, Twitter, Linkedin, Google+, Blogs, Company and Product websites and various other social networks from a single screen.
Social media is composed primarily of three types of media - Paid, Earned and Owned Media.

Most of the ESMMS vendors these days have either built or acquired the capability to cater to paid social media needs of their clients along with the features to support earned and owned media.The basic features that a client looks for in an ESMMS are

- Ability to monitor content related to brand
- Ability to publish and broadcast the message
- Ability to respond to user's message

Monitoring is made available with the help of building various listening functions in the package which captures the brand mentions across various social network pages present in different geographies.
Publishing requires the ability to post brand status updates across social networks so as to to reach maximum users. This feature allows posting of various kinds of content - text, images, video and polls.
Ability to respond requires the ability to respond to user posts as well as to user comments. This could either be used to respond to consumer's complain or to just thank a consumer for his feedback.

ESMMS also allows various workflow tools that allow delegation of tasks among team members. This feature enables a social media management team members present across different locations in the world managing multiple location wise brand pages to coordinate and streamline the brand communication.
Analytics and Reporting is a main feature provided by these packages which help the brands measure their social presence and in turn help in evaluating the business value driven through effort. This helps in establishing the social ROI by tying the social goals to the brand goals.

ESMMS are also known as Social Relationship software(SRS). Various vendors are present in the market these days and although all of them provide the same basic set of features, the ability to go deep into the advanced features set differentiates them.